Hopefully, once you’ve asked for the ‘hoja’ the problem will be rectified and there will be no need to take it further. However, if the reason for your complaint remains, then the next stage is to write it down on the hoja, clearly outlining the issue from your point of view. It is better, but not essential, if you can complete it in Spanish. An entry in the hoja You will need to include: A straight forward and simple account of the cause of your complaint and how you would like it resolved e.g. refund, exchange, repair. Date and time. Personal details – someone will need to get in touch with you. It’s then up to whoever you are complaining about to fill in their explanation … [Read more...] about How to complain in Spain